At Autofy Solutions, we value the privacy and security of our users, customers, and business partners. This Privacy Policy explains how we collect, use, store, and protect information when you use our services, websites, applications, and software platforms, including AutofyBIT — our SaaS-based ERP solution designed for SMEs, entrepreneurs, startups, and growing businesses in Bangladesh.

By using our services, you agree to the practices described in this Privacy Policy.

1. About Autofy Solutions

Autofy Solutions is a Bangladeshi one-stop digital platform providing:

• SaaS-based ERP Solutions
• CRM & Sales Automation
• POS & Inventory Management
• Accounting & Billing Software
• E-commerce Solutions
• HRM & Payroll Systems
• Branding & Digital Marketing Services
• Business Automation & Productivity Tools

Our flagship platform, AutofyBIT, helps SMEs and entrepreneurs simplify, systematize, and automate their business operations.

2. Information We Collect

a) Business Information

• Company name
• Trade license information
• Business address
• Tax/VAT-related information
• Business contact details

b) Personal Information

• Name
• Phone number
• Email address
• Designation
• Profile information

c) Operational Data

• Sales data
• Inventory data
• Accounting records
• Customer records
• Employee information
• Billing and invoice information
• CRM and lead management data

d) Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Login activity
• Cookies and analytics data

3. How We Use Your Information

• Provide and maintain our services
• Improve software performance and user experience
• Process transactions and subscriptions
• Provide customer support
• Send important service notifications
• Ensure platform security
• Generate reports and analytics
• Prevent fraud and unauthorized access
• Comply with legal and regulatory requirements

4. Data Security

We implement reasonable administrative, technical, and organizational security measures to protect your information from unauthorized access, misuse, alteration, or disclosure.

Our security practices may include:

• Secure cloud hosting
• Password protection and encrypted access
• User role and permission controls
• Regular backups
• Activity monitoring

However, no internet-based system can guarantee 100% security.

5. Data Sharing & Disclosure

We do not sell or rent your personal or business information to third parties.

We may share information only:

• With authorized employees or service providers
• When required by Bangladeshi law or legal authorities
• To protect the rights, safety, or security of users and our platform
• During business restructuring, merger, or acquisition processes

6. Data Retention

We retain user and business data for as long as necessary to:

• Provide services
• Maintain legal and accounting records
• Resolve disputes
• Enforce agreements

7. Cookies & Tracking Technologies

Our website and software platforms may use cookies and similar technologies to:

• Improve user experience
• Remember login sessions
• Analyze traffic and usage behavior
• Enhance platform functionality

8. User Responsibilities

• Maintaining account confidentiality
• Using strong passwords
• Managing user access permissions
• Ensuring lawful use of uploaded data
• Keeping login credentials secure

9. Third-Party Services

Our platform may integrate with third-party services such as:

• Payment gateways
• SMS gateways
• Email services
• Social media platforms
• Cloud hosting providers

We are not responsible for the privacy practices of external third-party services.

10. Children's Privacy

Our services are intended for business and professional use only. We do not knowingly collect personal information from children under the age of 13.

11. Compliance with Bangladeshi Laws

Autofy Solutions operates in Bangladesh and strives to comply with applicable laws, regulations, and digital commerce practices related to data protection and information security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date.

Continued use of our services after changes means you accept the updated policy.

13. Contact Information

For questions regarding this Privacy Policy or data-related concerns, please contact:

14. Consent

By accessing or using our website, software, applications, or services, you consent to the collection and use of information in accordance with this Privacy Policy.